Terms and Conditions
Terms and Conditions: Travel Planning
Initial Consultation:
How to schedule it?
In person at an event
Through the calendar on the website
Through a message on Facebook
Through email
Purpose:
To determine if Just Go Ahead Travel is a good fit for the client’s needs
To determine the needs of the client and where they are in the planning process
Where?
Skype
Phone
In person (in a local shop)
Fees:
There are 3 tiers for fees, based on the complexity of the trip
a. No additional fees: reservations for cruises, all-inclusive resorts, escorted tours… if the client already has done some research and is ready for a booking.
b. Retainer fee: a $50 retainer fee will be assessed if some research is needed. That retainer fee will be applied to the final payment.
c. Fee: a fee of $150 will be assessed in complex travel planning (group, destination wedding, independent tour). This fee is non-refundable.
The tier will be determined after the first consultation.
Just Go Ahead Travel reserves the right to add a fee later in the process if circumstances change.
Proposal Review
Once the travel proposal is complete, the client and travel agent will schedule another meeting to thoroughly review the proposal. During this discussion, any adjustments or modifications to the itinerary can be made to meet the client's preferences and requirements.
Note that if extensive changes are required, Just Go Ahead Travel reserves the right to charge a retainer fee or a non-refundable fee.
Payments
If the client chooses to proceed with the proposed trip, they will be contacted by the travel agent for their credit card and CVV number. The travel agent will also request a scanned copy of the client's credit card and driver's license.
To protect clients' confidential information, only the last 4 digits of the credit card need to be shown.
The $50 retainer fee will be refunded to the client after the travel agent has collected the final payment or it can be applied to the final payment directly.
Cancellation & Refunds
In the event that the client does not book a trip or complete the final payment, the retainer fee of $50 will become non-refundable, as it covers the initial effort and time invested in crafting the travel proposal.
In the event of a cancellation after the proposal review, any subsequent payments made by the client will be subject to the standard cancellation and refund policy information provided during the proposal review.
Client Responsibilities:
The client is responsible for providing accurate and up-to-date information during the consultation and proposal review processes.
Any changes in preferences, budget, or travel details should be communicated promptly to ensure a smooth planning process.
Travel Package Inclusions:
The final travel package will include all the services and amenities specified in the agreed-upon proposal.
Any additional requests or changes made after the booking confirmation may incur extra charges, subject to availability and the agency's discretion.
Travel Protection Packages:
Just Go Ahead Travel offers optional travel protection packages to provide clients with added peace of mind during their journey. These packages may include coverage for trip cancellations, interruptions, medical emergencies, and other unforeseen events. Clients are encouraged to inquire about the available options during the proposal review process.
If the client chooses to decline the purchase of any travel protection package offered by Just Go Ahead Travel, a "Declined Travel Protection Waiver" must be signed by the client. By signing this waiver, the client acknowledges that they have been informed about the availability and benefits of travel protection but have opted not to purchase it. In such cases, the client assumes full responsibility for any financial loss or liabilities resulting from unforeseen events during their travel.
Travel Documents:
It is the client's responsibility to ensure they possess the necessary travel documents, such as passports, visas, and other entry requirements, as applicable for the chosen destination(s).
The names on your documents must match your government-issued ID.
Just Go Ahead Travel will provide guidance and support in this regard, but ultimate responsibility lies with the client.
Privacy and Data Security:
All client information shared during the process will be handled with utmost confidentiality and in compliance with applicable data protection laws.
Personal information will not be disclosed to any third parties (outside of the booking process) without prior consent.
By proceeding with the initial consultation or inquiry form, the client agrees to adhere to the above terms and conditions outlined by Just Go Ahead Travel. These terms may be subject to change and will be communicated to clients as and when necessary.
Terms and Conditions: Travel
Travel Documents:
You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues.
The names on your documents must match your government-issued ID.
Agent for Suppliers:
Just Go Ahead Travel acts as a sales agent for any airline, hotel, car rental company, tour operator, cruise line, or other service provider named in your itinerary or confirmation ("Suppliers").
We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits.
We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund.
Risks of Travel and Release:
We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special knowledge of dangers during travel or at destinations.
It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. YOU HEREBY EXPRESSLY ASSUME ALL OF THESE RISKS AND DANGERS, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.
Entry & Re-entry Rules:
You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination.
Make sure to note rules are subject to change whether your travels are foreign or domestic.
Many countries require your passport to be valid for six months or more after your date of entry.
Some countries will not admit persons convicted of a crime.
Some countries require both parents’ consent for minors to travel.
Price Increases:
Travel arrangements involving airline and cruise components are subject to Suppliers' supplemental price increases that may be imposed by the supplier and/or government, even after you have completed your purchase.
You hereby consent to any such price increases and authorize your credit or debit card to be used for them.
Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms.
Reservation Rule Violations:
You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets".
You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. If you do not use one of the flights in your reservation, the airline will cancel your remaining itinerary, and it may confiscate your frequent flyer points.
You agree to indemnify us against airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased
Insurance:
For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance.
Please note that most policies have a specific clause stating they do not cover epidemics and pandemics, especially when travel warnings are in place.
No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance.
You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy.